


Soundfolio · Support
Last Updated: May 2026
Contents
Soundfolio is a music discovery and booking platform connecting DJs, clubs, events, and music fans worldwide.
Yes, browsing and creating an account is completely free.
You can browse all artists, clubs, events, and festivals. An account is required to submit content, rate, review, or make bookings.
Soundfolio is a global platform with a primary focus on the electronic music scene.
Use the 'Contact Us' link in the footer or email support@soundfolio.net.
Click 'Sign Up', enter your email and a strong password, then verify via the confirmation link.
Check your spam folder. If still missing, try registering again or contact support@soundfolio.net.
Click 'Forgot Password' on the sign-in page and follow the link sent to your email.
Email changes require contacting support@soundfolio.net for security verification.
Email support@soundfolio.net with your deletion request. All personal data will be permanently removed.
Navigate to Add Content > Artist while logged in, fill in all required fields, and submit for admin review.
Our team reviews submissions within 1–3 business days and notifies you via email.
Common reasons include low-quality images, missing fields, or inaccurate information. Review the feedback in your notification email.
Profiles can be edited once per month — choose your updates carefully.
Each account may submit one artist profile.
Go to Add Content > Event, fill in all details including lineup and venue, and submit for admin review.
Events must be real, verifiable, and not expired at the time of submission.
Changes require resubmission and re-approval by an admin.
We recommend submitting at least one week before the event date.
Festivals follow the same process but include multi-day scheduling and full lineup management.
Rate artists from 1–5 and leave a written review. Ratings are averaged across all users.
Yes, you can update your rating at any time from the artist's profile page.
Each user may leave one review per artist, but you can update it.
Reviews containing offensive language, spam, or personal attacks may be removed by our moderation team.
Visit the artist's profile and click 'Book Artist' to submit an enquiry.
Submitting an enquiry is free. Any fees are agreed directly between parties.
Responses are typically provided within 2–5 business days.
Contact support@soundfolio.net with your booking details and we'll assist.
Registration data, submitted content, and optional analytics. See our Privacy Policy for full details.
We do not sell your data. It may be shared with service providers (e.g., Cloudinary) strictly for operational purposes.
Email privacy@soundfolio.net to request a copy or deletion of your personal data.
Yes, we comply with applicable data protection laws and respect user rights regarding access and deletion.
Soundfolio works best on the latest versions of Chrome, Firefox, Safari, and Edge.
Try clearing your browser cache, disabling browser extensions, and refreshing.
Some features require JavaScript. Ensure it is enabled in your browser settings.
Use the 'Report a Problem' option in the footer or email support@soundfolio.net with details.
This may be a temporary Cloudinary outage. Try refreshing after a few minutes.
Have a question that's not answered here? Don't hesitate to reach out.
Contact us at support@soundfolio.net — we're happy to help.
FAQ v1.0 — May 2026